Prices include tax unless otherwise noted.
Owing to consumption tax calculation, prices may differ from the invoiced amount.
Shops On Military Bases in Japan, with English Speaking Crew!
Use your Own phone or purchase a New Smartphone,
eSIM service is available
Get a local Japanese Phone Number
Short Term Service available with NO cancellation fee!
What's eSIM?
eSIM is a smartphone with embedded SIM otherwise known as Digital SIM.
If you have an eSIM compatible smartphone, you can sign up the mobile service without newly inserting the physical SIM or replacing the SIM with the existing one. If the device has DSDS: dual SIM dual stand by function, you can even use two different carrier mobile services on one device.
Advantages of eSIM
You can have 2 numbers on 1 device.
Therefore, you can keep your US number while having a Japanese number as well!
You can customize your physical and eSIM! Calls and texts can be set to your US number while data can be set to the Y!mobile eSIM.
Buy a device |
![]() eSIM IN
|
---|---|
![]() SIM Card IN
|
|
Use the device |
![]() eSIM IN
|
![]() SIM Card IN
|
5G with a high-speed and a large-capacity (new frequency is 3.7 GHz only) is offered in a limited area. Please go to area map for details (▶ymobile.jp/s/5garea).
You are required to prepare 5G device to use 5G communication.
※ Family Discount Service and the Home Bundle Discount Hikari Set (A) cannot be applied together.
■ Application Requirements
■ Notice:
For monthly payment, using a credit card is recommended.
Payment with credit card(accepted credit cards)
※It will take about 1 or 2 months to set up withdrawals or complete bank transactions after application is made. Until then, we will send an invoice with transfer bill, so please pay at a convenience store or bank during this time. ※When registering your payment method, we will need to confirm your credit card or your bank book or cash card. ※Please see Y!mobile website for banks that accept the bank transfer payments.
When changing from another company to Y!mobile smartphones or cell phones, you can keep the current phone number by using the Cell Phone Number Portability (MNP) or number transferring service.
Get an “MNP Reservation Number” from the cellphone carrier you are currently contracted for.
NTT docomo | au/Okinawa Cellular Telephone Company | Rakuten Mobile | UQ mobile (UQ Communications/ UQ mobile Okinawa) |
|
---|---|---|---|---|
From a cell phone or land line | From NTT docomo mobile phones: 151 From landlines: 0120-800-000 (Servive hours: 9:00–20:00) |
0077-75470 (Servive hours: 9:00–20:00) |
050-5434-4653 (Servive hours: 9:00–20:00) |
0120-001-659 (Servive hours: 9:00–20:00) |
From websites | From My docomo Procedures ▶ Cancellation, etc. ▶ Mobile number portability reservation ▶ Conduct procedures (Servive hours: 24 hours a day) |
From My au (https://my.au.com/) TOP ▶ Smartphones & mobile phones ▶ Contract terms/procedures ▶ Inquiries/procedures ▶ MNP Reservation (Servive hours: 24 hours a day) |
From my Rakuten Mobile Three-line menu at screen top-right ▶ my Rakuten Mobile ▶ Contracted plan ▶ Procedures ▶ Switch to another carrier ▶ (Obtain MNP reservation number) (Servive hours: 24 hours a day) |
From UQ Mobile Website Top ▶ My Portal ▶ Contract Terms ▶ View and Change Your Contracts ▶ Details ▶ Switch to Another Carrier (Servive hours: 9:30–20:30) |
Take your MNP reservation number and visit Y!mobile store.
※The MNP reservation number is valid for 15 days, including the issue date.
■ Proof of identification (Foreign National)
Under the Mobile Phone Improper Use Prevention Act, you are required to present the following documents.
Please have the original documents with you. Photocopies are not accepted. The documents presented are not used for other than applicant identification. We may ask you to present one or more of the following documents depending on the contents of your application:
Residence Card + Foreign Passport or Special Permanent Residence Certificate ■ Document must be valid. ■ Must have your current address written on it. |
---|
■ Supplemental Documents
For general inquiries or technical support, contact one of the following numbers.
Business hours | 10:00am-7:00pm(for general information) | |
---|---|---|
From Y!mobile handset | 151 | Press “5” for English support |
From landline | 0570-039-151 |
We have shops on all major US military installations in Japan, with English Speaking Crew to support your needs.
Y!mobile service sign up is available at any on base SoftBank shop.
Due to the current circumstances, operational hours of each shop may change.
Please confirm the shop operational status and hours before visiting.
Yes, if your device is unlocked we can offer you a Y!mobile eSIM.
You can continue to use your stateside SIM and an embedded SIM with Japanese phone number simultaneously. *Conditions apply
If you could get the USIM unlocked on your current device, in most of the cases you can keep using your device just subscribing for Y!mobile USIM only contract.
We also offer prepaid service. Y!mobile plan can be canceled at any time without any cancellation fee. We suggest our regular service plan as it is reasonable without 2 years commitment.
Yes, of course! You can keep the same phone number and switch over between two brands free of charge.
Yes, all service plans are 5G compatible. You can check the current service area map from our SoftBank website.
Y!mobile offers 3GB, 15GB, and 25GB data.
Our primary brand, SoftBank will be your best choice for unlimited data.
Please check the site below.
Mobile Service for US Military in Japan, SoftBank
Both SoftBank and Y!mobile phones and services are available at on base SoftBank shops.
Even after the contract data amount is used up, you can continue to use the data at a speed of 300 Mbps for Simple S, and 1 Mbps for Simple M and L.
Please visit your nearest on base SoftBank shop with your:
1) Military ID, or SOFA ID
2) States ID, Stateside Driver’s License, or U.S. Passport
3) Credit card or debit card for your monthly payment method
4) Ensure your device is UNLOCKED by your carrier for SIM only account
If you live off base you can apply online from our Y!mobile Japanese website.
We highly recommend you to visit the shop for English consultation.
Please visit your nearest Softbank shop on the day you wish to terminate your service.
No, there is no advance service termination reservation at this time.
Also check the site below if you are looking for unlimited data plan or latest phone models.
Mobile Service for US Military in Japan, SoftBank
日本語 / ENGLISH