English Guide｜Y!mobile

For US Military Customers in Japan Online Sign-up Guidance

Service Guide
Device Setting Guide
FAQ

Price Plans
Discount Services
Sign-up Guide

Prices include tax unless otherwise noted.
These may differ from charged prices due to calculation of consumption tax.

You can carry over unused data to the next month!

High speed and high Quality! Every plan is 5G applicable.

Save more bundling both the internet and family

Price Plans

＊2［ Monthly Data Usage］ If you exceed the sum of your monthly data allowance (4GB/20 GB/30 GB) and any additional data allowance with Extra Data Option (if you have signed up for it; 2GB/5GB/5GB), the maximum speed is reduced to 300kbps in Simple2 S and 1Mbps in Simple2 M/L, for both transmission and reception until the end of the current month. Additionally if half of the allowance capacity (2GB/10GB/15GB) is consumed, data speed is reduced to 128kbps for both transmission and reception.You can purchase additional data for ¥550 per 0.5GB to go back to the original data speed. Please go to My Y!mobile account to apply.［ Data Carry Over］ ●Only the standard allowance and any increased data allowance from extra data options can be carried over; additional data allowance purchased by an application to restore normal speeds cannot be carried over. Fractions of 100MB in the data to be carried over are discarded. ●Data allowance is used in this order: Carried over data → Standard data allowance (including additional data with Extra Data Option) → Additionally purchased data allowance. ●On share plans, data can be carried over while sharing data allowance with the primary connection (while sharing applies). However, the data allowance for the month before sharing with the primary connection begins and any data allowance remaining in the last month when sharing is canceled cannot be carried over. ＊4［ PayPay Card discount］ ●Terms and Condition : When the PayPay Card is designated as the payment method for your usage charges at the billing closing time. ●If the basic charge for the discounted rate plan is prorated daily, the discount amount for this discount service will also be prorated daily. ●If transferred, inherited, or canceled, the discount will terminate at the end of the previous billing month［. Home Bundle Discount Hikari Set (A)］ ●Applicable number of mobile (smart phone /cell phone/Tablets/mobile Wi-Fi router) lines are up to 10 lines per 1 line of the Fixed-line Internet Service. ＊7 Some calls are uneligible such as International roaming, international call (calls to overseas phones), Navi-dial (0570) other some phone number that other companies are charging for, and call assistance (104). ＊8 Charges vary depending on the number of characters. For more information (▶ymobile.jp/r/sms/)［ Extra Data Option］ ●If subscribing or canceling mid month, prorated calculations for monthly charge will not apply. ●When applying for a new contract simultaneously, it will be effective from the month of application. For the other application, it will be effective the following month. ●This option cannot to be combined with previous Extra Data Campaigns (such as double data campaign) ＊9［ Extra Data Option Free Campaign 3］ ●Extra Data Option monthly charge will be 6 months free from the following month of subscription. Also Extra Data Option monthly charge will be free in the month of subscribing. ＊10 ［Important notes for Daretodemo Teigaku+, Super Daretodemo Teigaku+］ ●When you subscribe Simple2 S/M/L, the previous Daretodemo Teigaku before Simple2 S/M/L/Super Daretodemo Teigaku (S) will terminate. ●If subscribing or canceling mid-month, prorated calculations for monthly charge will not apply. (When applying for a new contract simultaneously, the prorated calculation for monthly charge will apply) ●When subscribing or canceling in the mid-month (excluding a new contract simultaneously) it will be effective from the following month. ●When changing to a rate plan that is not eligible for this option, this option will be automatically terminated. ●The free calling benefit will not be applied for the calls below. International roaming, international call (calls to overseas phones), calls to Voicemail (1416), calling rates for call forward service, Navi-dial (0570), call assistance (104), other some phone number that we especially designate and publish (▶ymobile.jp/r/telephone/), etc. ●We have the right to end calls we regarded as unusual long calls. ●We have the right to terminate or discontinue service on calls we regarded as unusual activity such as following ・ When connecting other device or equipment without prior consent from us. ・ When in use for the purpose of earning income directly such as communication intermediation, forwarding function, or connection to services provided other companies. ・ Calls made automatically using software and computer programing, excluding those provided by us or our authorized telecommunication carriers. ・ Communications used for purposes other than calling. ＊11 ［60 years or older Permanent Call Discount Campaign］●A document confirming the user’s age is required when applying for the campaign ●Not available with “Domestic Call Discount Campaign when Changing Contracts to a Mobile Handset/Smartphone. ○Activation Fee of ¥3,850 will be charged separately. ○The discount amount of these campaigns are calculated by the basic fees excluding taxes. ○The campaign may change or end at any time without prior notice. ○The information provided is as of September 22, 2023. ○For more detail, go to the WEBthe WEB or check out at our store.

Discount Service

★Free public Wi-Fi (BBmobile point) is available. Separate application is required.［Home Bundle Discount Hikari Set（A）］
●Available for up to 10 mobile phone lines (Smartphone/cell phone/tablet/mobile Wi-Fi router) for each fixed line internet service. ＊1
Calls between White Hikari phone / BB phone are free only when the recipient also has White Hikari phone / BB phone service available (it makes beep sound twice). ＊2 Universal service charge, and Relay service charge will be required separately for each phone number. ＊3 When applying Home Bundle Discount Hikari Set (A).〈Notes〉〇Separate fixed line internet service charges apply. 〇Available for up to 10 mobile phone lines (Smartphone/cell phone/tablet/mobile Wi-Fi router) for each fixed line internet service. ○Family Discount, Wi-Fi Set Discount, and Tablet Discount (for Start campaign), Hikari discount, Home Bundle Discount Hikari Set (A) application benefit cannot be applied together. For more information, go to（http://ymobile.jp/r/hikariset/）

［Family Discount Service］●Family Discount Service offers a monthly ¥1,100 discount on the basic charge for the second and subsequent lines in the case of Simple2 S/M/L. (up to 9 lines)

Sign-up Guide

Application Fee

For new subscription or device upgrade, in addition to the device purchase cost, an activation fee is required.

Activation Fee	¥3,850

We will in voice the activation fee directly to the contract holder at a later date.
The activation fee cannot be refunded upon cancellation

Payment Method

For monthly payment, using a credit card or bank account transfer is recommended.

Payment with credit card

●After applying, it may take 1 to 2 months for card withdrawals and procedures with financial institutions to be completed. Until then, we will send you a transfer form, so please pay from a convenience store or financial institution. ●If you wish to pay by credit card, we will ask you to use a credit card, and if you wish to pay by bank transfer, we will confirm your bankbook or cash card at the time of application.

Mobile Phone Number Portability (MNP)

When switching from another company to Y!mobile smartphone or mobile phones, you can use Mobile Number Portability (MNP) to keep your current phone number.

●You will no longer be able to use the device you were using with your previous company. Upon termination of that contract, you will also not be able to use the relevant services, such as mail address, payment plans, discount services, contents and e-money services. ●If you have a discount service on your yearly contract, you may be charged for early cancellation of the contract. ●Handling charges as determined by the other carrier apply when transferring from another company. No MNP leaving processing fee or number transfer processing fee is payable when you leave or transfer your number from Y!mobile. ●Depending on the customers contract, you may not be able to make reservations by phone or the internet (MNP reservations are done according to each company’s protocol). ●When using the Mobile Number Portability (MNP) service, the contract with the pre-transfer carrier is canceled the moment the transfer process is completed by the post-transfer carrier. In the event the transfer process is conducted during a period which is not the contract renewal month of the pre-transfer carrier, a penalty for breach of contract may be charged depending on the content of the contract between the pre-transfer carrier and the customer. Please be aware that when conducting the transfer process (MNP) via the Internet, time may be required for the transfer process to be completed.

Documents for application

■ Proof of identification

Under the Mobile Phone Improper Use Prevention Act, you are required to present the documents stipulated by Y!mobile when you enter into a contract. For details, please click here. (Japanese only) You are required to present the documents in the list below when applying for an instalment purchase contract.

Please have the original documents with you. Photocopies are not accepted. The documents presented are not used for other than applicant identification. We may ask you to present one or more of the following documents depending on the contents of your application:

Select One of the following list.

（1）

Driver's license

● Documents issued by each prefectural public safety commission (Excluding International license)
● Document must be valid.
● Must have your current address written on it.

※ If the document shows an address different from your current address, supplementary documents will be required.

（2）

Japanese passport

● Document must be valid.
● Must have your current address written on it.

※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

（3）

Individual Number Card
(My Number Card)

● Document must be valid.
● Must have your current address written on it.

※ If the document shows an address different from your current address, supplementary documents will be required.
※ The notification card for the My Number card cannot to be accepted as a personal identification. (not accepted as a supplementary document either)

For the online store application:
The "gender" indication and "Organ donation preference" sections on the card must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

（4）

Health insurance card
+
Supplementary Documents

Health insurance card is acceptable
only for underage customers at shops.

● One from Social insurance card, National health insurance card, Mutual aid association membership card, Seafare's Insurance certificate
● Document must be valid.
● Must have your current address written on it.

※ Supplementary documents are not necessary for upgrading your device.

（5）

Physical disability certificate
or

（6）

Rehabilitation notebook
or

（7）

Health and welfare handbook
for mentally disabled persons

● Document must have the issue date, must be valid.
● Must have your current address written on it.
● Must have your facial photograph on it.

※ If the document shows an address different from your current address, supplementary documents will be required.

For the online store application:
The "gender," "name of disability (type of disability)" and "degree of disability" indication on the certificates and notebook must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

（8）

Basic Resident Registration Card (with QR code)
+
Supplementary Documents

● Document must be valid.
● Must have your current address written on it.
● Must have your facial photograph on it.
● Basic Resident Registration card must be issued after April 20, 2009 (with QR code).

※ Supplementary documents are not necessary for upgrading your device.

For the online store application:
The "gender" and “place of domicile” indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

（9）

Residence Card + Foreign Passport
or

（10）

Special Permanent
Residence Certificate

● Document must be valid.
● Must have your current address written on it.

※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.
※ We do not accept residence cards with the residence status of“none”.
※ Without the proper residence status, you will not be able to enter into a contract for instalment payment.
※ You do not need to show your foreign passport if your residence status is “Permanent Resident (PR)” or “Highly Skilled Professional (ii).”
※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.
※ Foreign nationals applying for instalment purchase contracts or per-item credit purchase brokerage contracts will need these confirmation documents.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

■ Supplementary Documents

● An original copy of a Certificate of Items Stated in Resident Register received within the last 3 months, a utility bill payment receipt proving you live in Japan(electric bill, gas bill, water bill, etc.), a document notarized by a municipality of Japan.
● A document with your current address.(We cannot accept documents that we cannot confirm your correct address with, such as ones showing only the building name or room number)

We are enhancing the verification of identity documents.

In addition to presenting the above-mentioned "Proof of Identification" at the time of "upgrading (change of contract) / issuance of MNP (transfer) reservation number / exchange / reissue of USIM / number transfer^※ / exchange of delivery (malfunction, theft or loss)" We will confirm your phone number using your mobile phone or confirm your intention to sign a contract over the phone. If we are unable to respond due to malfunction/loss, etc., please "present one additional identification document" or "present the credit card/cash card that has been set as the payment destination." ※Changing between SoftBank, Y!mobile, and LINEMO.

Important Notes on Data Service

PDF file

Y!mobile Customer Support (Only in Japan)

For general inquiries or technical support, contact one of the following numbers.

Business hours	10:00am-7:00pm(for general information)
From Y!mobile handset	151	Press “5” for English support
From landline	0570-039-151	Press “5” for English support

Y!mobile Customer Support (From host country)

Business hours	10:00am-7:00pm(for general information)
From Y!mobile handset	+81-44-382-0800
From landline	81-44-382-0800 ※ If you are calling from a landline from overseas, please dial the international access code in place of "+".

Using a SIM in your iPhone via Y!mobile

Set up iPhone APN
When transferring SIM from another company

Setting Y!mobile with an Android smartphone

Set up Android APN

Using a SIM in your iPhone via Y!mobile

Set up iPhone APN

If you are unable to connect to the Internet (send and receive mobile data) using the latest version of iOS, follow the procedure below to set up your APN.

Download and install the iPhone APN setup configuration profile

STEP1

Connect to a Wi-Fi network, and open Y!mobile official website.

STEP2

Tap「APN設定用の構成プロファイル」.

STEP3

Tap “Allow”.

※If Select Device shows after your tap, please select “iPhone”.

STEP4

Tap “Close”.

※Depending on your version of iOS, the screens in STEP4 and STEP5 may not be displayed.

STEP5

Return to the Home screen,tap on “Settings”, then tap on “Profile Downloaded”.

※If "Profile Downloaded" is not displayed, tap “Settings” > “General” > “VPN and device management” > “APN”.

STEP6

Tap“Install”.

STEP7

If prompted for a passcode, enter the passcode following the on-screen instructions.

※The passcode is a number (typically six-digit long) to be configured by the user for unlocking of devices.

STEP8

Tap“Install”.

STEP9

Tap “Done”.The setup is now complete.

● There is no guarantee that the above steps will work for all SIM free-unlocked smartphones.
● The image on the screen may differ depending on your device.
● The screen images used were taken with an iPhone 12 (iOS 17).