Sign-up Guide

Prices include tax unless otherwise noted.

Application Fee

For new subscription or device upgrade, in addition to the device purchase cost, an activation fee is required.

Activation Fee ¥3,850

We will invoice the activation fee directly to the contract holder at a later date. The activation fee cannot be refunded upon cancellation.

  • ※ If you sign up through our websites (ymobile.jp, order.ymobile.jp), the activation fee is waived. For contracts through other sites, please check with the respective sellers.

Payment Method

For monthly payment, using a credit card or bank account transfer is recommended.

Payment with credit card

●After applying, it may take 1 to 2 months for card withdrawals and procedures with financial institutions to be completed. Until then, we will send you an invoice, so please pay from a convenience store or financial institution. ●If you wish to pay by credit card, we will ask you to use a credit card, and if you wish to pay by bank transfer, we will confirm your bankbook or cash card at the time of application.

What you need to sign-up

For new sign-ups

Credit card

Credit card in the
cardholder's name

Bank account transfer*1

Bank card in the cardholder's
name or Passbook

  • ※Name seal used for Financial institution for bank account transfer
  • *1 Same day bank transfer process is available using just the cashcard. (excluding certain stores or financial institutions) The account holder needs to visit in person and enter PIN for the cash card while the process.

+

2. Proof of Identification

Select One of the following list.

(1)

Driver's license

  • ● Documents issued by each prefectural public safety commission (Excluding International license)
  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.

(2)

Japanese passport

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(3)

Individual Number Card
(My Number Card)

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.
  • ※ The notification card for the My Number card cannot to be accepted as a personal identification. (not accepted as a supplementary document either)

For the online store application:
The "gender" indication and "Organ donation preference" sections on the card must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(4)

Health insurance card
     + 
Supplementary Documents

Health insurance card is acceptable
only for underage customers at shops.

  • ● One from Social insurance card, National health insurance card, Mutual aid association membership card, Seafare's Insurance certificate
  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ Supplementary documents are not necessary for upgrading your device.

(5)

Physical disability certificate
    or

(6)

Rehabilitation notebook
    or

(7)

Health and welfare handbook
for mentally disabled persons

  • ● Document must have the issue date, must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.

For the online store application:
The "gender," "name of disability (type of disability)" and "degree of disability" indication on the certificates and notebook must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(8)

Basic Resident Registration Card (with QR code)
    +
Supplementary Documents

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ● Basic Resident Registration card must be issued after April 20, 2009 (with QR code).
  • ※ Supplementary documents are not necessary for upgrading your device.

For the online store application:
The "gender" and “place of domicile” indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(9)

Residence Card + Foreign Passport
    or

(10)

Special Permanent
Residence Certificate

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.
  • ※ We do not accept residence cards with the residence status of “none”.
  • ※ Without the proper residence status, you will not be able to enter into a contract for instalment payment.
  • ※ You do not need to show your foreign passport if your residence status is “Permanent Resident (PR)” or “Highly Skilled Professional (ii).”
  • ※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.
  • ※ Foreign nationals applying for instalment purchase contracts or per-item credit purchase brokerage contracts will need these confirmation documents.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

For Device Upgrade

1.Current device in use (including USIM card)

+

2.Proof of Identification

Select One of the following list.

(1)

Driver's license

  • ● Documents issued by each prefectural public safety commission (Excluding International license)
  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.

(2)

Japanese passport

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(3)

Individual Number Card
(My Number Card)

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.
  • ※ The notification card for the My Number card cannot to be accepted as a personal identification. (not accepted as a supplementary document either)

For the online store application:
The "gender" indication and "Organ donation preference" sections on the card must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(4)

Health insurance card
     + 
Supplementary Documents

Health insurance card is acceptable
only for underage customers at shops.

  • ● One from Social insurance card, National health insurance card, Mutual aid association membership card, Seafare's Insurance certificate
  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ Supplementary documents are not necessary for upgrading your device.

(5)

Physical disability certificate
    or

(6)

Rehabilitation notebook
    or

(7)

Health and welfare handbook
for mentally disabled persons

  • ● Document must have the issue date, must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ※ If the document shows an address different from your current address, supplementary documents will be required.

For the online store application:
The "gender," "name of disability (type of disability)" and "degree of disability" indication on the certificates and notebook must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(8)

Basic Resident Registration Card (with QR code)
    +
Supplementary Documents

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ● Basic Resident Registration card must be issued after April 20, 2009 (with QR code).
  • ※ Supplementary documents are not necessary for upgrading your device.

For the online store application:
The "gender" and “place of domicile” indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(9)

Residence Card + Foreign Passport
    or

(10)

Special Permanent
Residence Certificate

  • ● Document must be valid.
  • ● Must have your current address written on it.
  • ※ If the document shows an address different from your current address or no address at all, supplementary documents will be required.
  • ※ We do not accept residence cards with the residence status of “none”.
  • ※ Without the proper residence status, you will not be able to enter into a contract for instalment payment.
  • ※ You do not need to show your foreign passport if your residence status is “Permanent Resident (PR)” or “Highly Skilled Professional (ii).”
  • ※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.
  • ※ Foreign nationals applying for instalment purchase contracts or per-item credit purchase brokerage contracts will need these confirmation documents.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

■Supplementary documents

  • An original copy of a Certificate of Items Stated in Resident Register received within the last 3 months, a utility bill payment receipt proving you live in Japan(electric bill, gas bill, water bill, etc.), a document notarized by a municipality of Japan.
  • A document with your current address.(We cannot accept documents that we cannot confirm your correct address with, such as ones showing only the building name or room number)

We are enhancing the verification of identity documents.
In addition to presenting the above-mentioned "Proof of Identification" at the time of "upgrading (change of contract) / issuance of MNP (transfer) reservation number / exchange / reissue of USIM / number transfer※ / exchange of delivery (malfunction, theft or loss)" We will confirm your phone number using your mobile phone or confirm your intention to sign a contract over the phone.
If we are unable to respond due to malfunction/loss, etc., please "present one additional identification document" or "present the credit card/cash card that has been set as the payment destination." ※Changing between SoftBank, Y!mobile, and LINEMO

Mobile Phone Number Portability (MNP) / SIM unlock

When switching from another company to Y!mobile smartphone or mobile phones, you can use Mobile Number Portability (MNP) to keep your current phone number.

NTT docomo

From docomo cell phone 151
From land line 0120-800-000
[Service hours] 9:00~20:00

WEB My docomo → log-in
[Service hours] 24hours
For Unlocking the SIM card, procedures at My docomo

au/Okinawa Cellular Telephone Company

call 0077-75470
[Service hours] 9:00~20:00

WEB My au → log-in
[Service hours] 24hours
For Unlocking the SIM card, procedures at My au

UQ mobile

call 0120-001-659
[Service hours] 9:00~20:00

WEB my UQ mobile → log-in
[Service hours] 24hours

Guidance for SIM unlock
[Service hours] 24hours

Rakuten Mobile

call 050-5434-4653

WEB (docomo / AU lines) MemberStation → log-in
WEB (Rakuten line) my RakutenMobile → log-in

No procedure is required for SIM unlock.

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