Check the necessary documents before proceeding | Y!mobile- Low-cost SIM and smartphones at Y!mobile

Please prepare the following documents:

* If the address on the confirmation document is different from your current address, or if there is no space for an address on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address on it.
(issued within the last 3 months)

We ask that contract holders visit the store in person to receive new contracts and MNP applications. However, if you are hospitalized or undergoing medical treatment, or have a disability that makes it difficult for you to visit the store or complete the paperwork for the contract, a family member (or representative) can visit the store to receive the application if you bring the following documents.
A medical certificate for those currently hospitalized or undergoing treatment, or one of the following for those with disabilities: a physical disability certificate, a rehabilitation certificate, or a mental health and welfare certificate

Contractor's identity verification documents(Photocopy allowed)

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook.

①アプリで本人確認される場合
IC読み取りの際に暗証番号1・2（免許証交付時に設定した各4桁の数字）が必要となります。

※3回連続で間違えるとロックされます。
※ロックの解除は、警察署や運転免許センターでお手続きください。

②配達員による本人確認をされる場合

1.顔写真、現住所の記載があるもの
2.有効期限内のもの
3.各都道府県公安委員会発行のもの（国際免許証は除く）
*For driver's licenses, a photo of your face is required. If the photo is unclear or partially or completely obscured and cannot be confirmed, you will be asked to send it again.
※裏面をアップロードする際は、必ず「臓器提供意思表示欄」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。
該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Japanese passport

配達員による本人確認をされる場合

・日本国政府発行の顔写真、氏名、生年月日、現住所が記載で有効期限内のもの。
・確認書類の現住所と異なる場合、または確認書類に住所記載欄が無い場合（2020年2月4日以降申請のパスポート）は住民票やご本人さま宛の現住所記載の公共料金領収書などが必要となります。（発行日から3ヵ月以内のもの）
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

My Number Card (Individual Number Card)

①アプリで本人確認される場合
IC読み取りの際に署名用電子証明書暗証番号（6 〜 16桁の英数字、英字はすべて大文字）が必要となります。

※署名用電子証明書暗証番号をお忘れの場合はカード券面に記載の番号でお手続きが可能です。

1.顔写真、現住所の記載があるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの

②配達員による本人確認をされる場合

1.マイナンバーカードの氏名・住所の記載面（カード表面)

※マイナンバー記載面（カード裏面）はご利用になれません。送付された場合は破棄させていただきます。
※カード表面に記載の「性別」「臓器提供意思」は無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。表示状態で送付された場合は破棄させていただきます。
※通知カードは本人確認書類としてご利用になれません。

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Certificate of residence (original)

・Issued within the last 3 months
- Documents showing your current address

[Note] Please make sure to cover (mask) your "Personal Number (My Number)", "Registered Domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Documented verification of same-sex partnership
Identification documents for the main line user

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの

②配達員による本人確認をされる場合

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの
※裏面に変更履歴がない場合も必要です
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Residence card (status: permanent resident/highly skilled professional No. 2)

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
※ 裏面に変更履歴がない場合も必要です
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.顔写真、氏名、生年月日、現住所の記載のあるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの
4.在留期限まで90日以上あるもの
※在留カードは裏面に変更履歴がない場合も必要です
※外国パスポートは「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
- A valid and current residence status
・Has more than 90 days left until the expiration date of his/her stay
※ 裏面に変更履歴がない場合も必要です
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.

・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more

Family register (extract)
Identification documents for the main line user

・An original document issued within the last three months that can verify that you are a family member of the policyholder

[Note] Please make sure to cover (mask) your "My Number (individual number)", "Registered domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the relevant documents will be discarded and you will not be able to apply.

*If you have been expelled, please also submit a separate identification document showing the name and date of birth of the expelled person.

Certificate of registered matters or certified copy (extract) of family register

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook. Driver’s license

- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)

資格確認書

・対象者が同一券面上に記載されていること
・発行日/交付日の記載があること
・有効期限の記載があるものは有効期限内であること

Japanese passport

- A valid document issued by the Japanese government that includes your photograph, name, date of birth, and current address.
・If your current address is different from the address on your confirmation document, or if your confirmation document does not have an address field (passports applied for after February 4, 2020), you will need to provide a certificate of residence or a utility bill with your current address written on it (issued within the last 3 months).

My Number Card (Individual Number Card)

The name and address side of your My Number card (front of the card)

* Notification cards cannot be used as identification documents.

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Documented verification of same-sex partnership

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

- A document with your face photo, name, date of birth, and current address
- If an expiration date is stated, it must be within the expiration date.
・The face photo and the subject match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/highly skilled professional No. 2)

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
* Back side: Required even if there is no change history
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match

- A valid and current residence status
・A residence permit with more than 90 days remaining until the expiration date. *If you make a contract in installments, the period of residence required will depend on the number of payments.

* Back side: Required even if there is no change history
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Required period of stay depending on the number of times you pay for the model
・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more

Family register (extract)

Certificate of registered matters or certified copy (extract) of family register

Family verification documents (if same surname or living together)

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook.

①アプリで本人確認される場合
IC読み取りの際に暗証番号1・2（免許証交付時に設定した各4桁の数字）が必要となります。

※3回連続で間違えるとロックされます。
※ロックの解除は、警察署や運転免許センターでお手続きください。

②配達員による本人確認をされる場合

1.顔写真、現住所の記載があるもの
2.有効期限内のもの
3.各都道府県公安委員会発行のもの（国際免許証は除く）
*For driver's licenses, a photo of your face is required. If the photo is unclear or partially or completely obscured and cannot be confirmed, you will be asked to send it again.
※裏面をアップロードする際は、必ず「臓器提供意思表示欄」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。
該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Japanese passport

配達員による本人確認をされる場合

・日本国政府発行の顔写真、氏名、生年月日、現住所が記載で有効期限内のもの。
・確認書類の現住所と異なる場合、または確認書類に住所記載欄が無い場合（2020年2月4日以降申請のパスポート）は住民票やご本人さま宛の現住所記載の公共料金領収書などが必要となります。（発行日から3ヵ月以内のもの）
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

My Number Card (Individual Number Card)

①アプリで本人確認される場合
IC読み取りの際に署名用電子証明書暗証番号（6 〜 16桁の英数字、英字はすべて大文字）が必要となります。

※署名用電子証明書暗証番号をお忘れの場合はカード券面に記載の番号でお手続きが可能です。

1.顔写真、現住所の記載があるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの

②配達員による本人確認をされる場合

1.マイナンバーカードの氏名・住所の記載面（カード表面)

※マイナンバー記載面（カード裏面）はご利用になれません。送付された場合は破棄させていただきます。
※カード表面に記載の「性別」「臓器提供意思」は無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。表示状態で送付された場合は破棄させていただきます。
※通知カードは本人確認書類としてご利用になれません。

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Certificate of residence (original)

・Issued within the last 3 months
- Documents showing your current address

[Note] Please make sure to cover (mask) your "Personal Number (My Number)", "Registered Domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Documented verification of same-sex partnership
Identification documents for the main line user

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの

②配達員による本人確認をされる場合

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの
※裏面に変更履歴がない場合も必要です
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Residence card (status: permanent resident/highly skilled professional No. 2)

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
※ 裏面に変更履歴がない場合も必要です
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.顔写真、氏名、生年月日、現住所の記載のあるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの
4.在留期限まで90日以上あるもの
※在留カードは裏面に変更履歴がない場合も必要です
※外国パスポートは「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
- A valid and current residence status
・Has more than 90 days left until the expiration date of his/her stay
※ 裏面に変更履歴がない場合も必要です
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.

・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more

Family register (extract)
Identification documents for the main line user

・An original document issued within the last three months that can verify that you are a family member of the policyholder

*If you have been expelled, please also submit a separate identification document showing the name and date of birth of the expelled person.

Certificate of registered matters or certified copy (extract) of family register

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook. Driver’s license

- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)

資格確認書

・対象者が同一券面上に記載されていること
・発行日/交付日の記載があること
・有効期限の記載があるものは有効期限内であること

Japanese passport

My Number Card (Individual Number Card)

The name and address side of your My Number card (front of the card)

* Notification cards cannot be used as identification documents.

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Documented verification of same-sex partnership

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

- A document with your face photo, name, date of birth, and current address
- If an expiration date is stated, it must be within the expiration date.
・The face photo and the subject match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/highly skilled professional No. 2)

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
* Back side: Required even if there is no change history
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match

* Back side: Required even if there is no change history
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Family register (extract)

Certificate of registered matters or certified copy (extract) of family register

It can be confirmed that they have the same surname or address,
Identification documents for the main line user

Identification documents of the representative Family verification documents (if different surname and living separately) ※ Please prepare the following two documents

Identification documents for the main line user

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook.

①アプリで本人確認される場合
IC読み取りの際に暗証番号1・2（免許証交付時に設定した各4桁の数字）が必要となります。

※3回連続で間違えるとロックされます。
※ロックの解除は、警察署や運転免許センターでお手続きください。

②配達員による本人確認をされる場合

1.顔写真、現住所の記載があるもの
2.有効期限内のもの
3.各都道府県公安委員会発行のもの（国際免許証は除く）
*For driver's licenses, a photo of your face is required. If the photo is unclear or partially or completely obscured and cannot be confirmed, you will be asked to send it again.
※裏面をアップロードする際は、必ず「臓器提供意思表示欄」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。
該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Japanese passport

配達員による本人確認をされる場合

・日本国政府発行の顔写真、氏名、生年月日、現住所が記載で有効期限内のもの。
・確認書類の現住所と異なる場合、または確認書類に住所記載欄が無い場合（2020年2月4日以降申請のパスポート）は住民票やご本人さま宛の現住所記載の公共料金領収書などが必要となります。（発行日から3ヵ月以内のもの）
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

My Number Card (Individual Number Card)

①アプリで本人確認される場合
IC読み取りの際に署名用電子証明書暗証番号（6 〜 16桁の英数字、英字はすべて大文字）が必要となります。

※署名用電子証明書暗証番号をお忘れの場合はカード券面に記載の番号でお手続きが可能です。

1.顔写真、現住所の記載があるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの

②配達員による本人確認をされる場合

1.マイナンバーカードの氏名・住所の記載面（カード表面)

※マイナンバー記載面（カード裏面）はご利用になれません。送付された場合は破棄させていただきます。
※カード表面に記載の「性別」「臓器提供意思」は無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。表示状態で送付された場合は破棄させていただきます。
※通知カードは本人確認書類としてご利用になれません。

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Certificate of residence (original)

・Issued within the last 3 months
- Documents showing your current address

[Note] Please make sure to cover (mask) your "Personal Number (My Number)", "Registered Domicile" and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
[Note] Please make sure to cover (mask) the "Name of disability (type of disability)", "Level of disability", and "Gender" with plain paper before uploading. If the relevant sections are not covered, the document will be discarded and you will not be able to apply.

Documented verification of same-sex partnership
Identification documents for the main line user

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの

②配達員による本人確認をされる場合

1.有効期限内のもの
2.顔写真、氏名、生年月日、現住所の記載のあるもの
※裏面に変更履歴がない場合も必要です
※必ず「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

Residence card (status: permanent resident/highly skilled professional No. 2)

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
※ 裏面に変更履歴がない場合も必要です
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

①アプリで本人確認される場合
IC読み取りの際はカード券面記載の番号（英字2桁＋数字8桁＋英字2桁）が必要となります。

1.顔写真、氏名、生年月日、現住所の記載のあるもの
2.顔写真と対象者が一致していること
3.有効期限内のもの
4.在留期限まで90日以上あるもの
※在留カードは裏面に変更履歴がない場合も必要です
※外国パスポートは「性別」を無地の紙等で覆い隠した（マスキング）状態でアップロードしてください。該当箇所が覆い隠されてない場合、該当書類は破棄し申し込みできません。

②配達員による本人確認をされる場合

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
- A valid and current residence status
・Has more than 90 days left until the expiration date of his/her stay
※ 裏面に変更履歴がない場合も必要です
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.
[Note] Please make sure to cover (mask) the "Gender" field with plain paper or other material before uploading. If the relevant section is not covered, the document will be discarded and you will not be able to apply.

■ If you apply to purchase a device in installments, the period of stay required will correspond to the number of payments.

・For 24 installments, 24 months or more
・For 36 installments, 38 months or more
・For 48 installments, 50 months or more

Family register (extract)
Identification documents for the main line user

・An original document issued within the last three months that can verify that you are a family member of the policyholder

*If you have been expelled, please also submit a separate identification document showing the name and date of birth of the expelled person.

Certificate of registered matters or certified copy (extract) of family register

Driver’s license
*If the user is different, please prepare identification documents that can verify the user's age, or a student ID or student handbook. Driver’s license

- A document with a photo of your face and your current address
- Must be within the expiration date
・Issued by the Prefectural Public Safety Commission (excluding international drivers licenses)

資格確認書

・対象者が同一券面上に記載されていること
・発行日/交付日の記載があること
・有効期限の記載があるものは有効期限内であること

Japanese passport

My Number Card (Individual Number Card)

The name and address side of your My Number card (front of the card)

* Notification cards cannot be used as identification documents.

Basic Resident Registration Card

- Must be within the expiration date
- A document containing a photo of your face, date of birth, and current address
- Items with a QR code

Utility bill receipt

Utility bills (electricity, gas, water, NHK reception fee)
・Issued within the last 3 months
- Documents showing your current address
- Items with a receipt stamp

* Receipts for credit card payments are not accepted.

Physical disability certificate

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Rehabilitation notebook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Mental Health and Welfare Handbook

-Name, date of birth, and current address listed
- If an expiration date is stated, it must be within the expiration date.
・For documents with a photograph, the photograph and the person in question must match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).

Documented verification of same-sex partnership

These include certificates, copies of affidavits, and receipts issued by each local government, which include the following conditions:

The subject is listed on the same certificate
The name of the person in question matches the information in the application
If your local government issues a receipt, you will also need one

*Names vary depending on the local government.

Special permanent residence certificate

- A document with your face photo, name, date of birth, and current address
- If an expiration date is stated, it must be within the expiration date.
・The face photo and the subject match
* If your current address is different from the address on the confirmation document, or if there is no address space on the confirmation document, you will need to provide a certificate of residence or a utility bill addressed to you with your current address written on it (issued within the last 3 months).
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/highly skilled professional No. 2)

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match
* Back side: Required even if there is no change history
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Residence card (status: permanent resident/other than Highly Skilled Professional No. 2) + foreign passport

- A document with your face photo, name, date of birth, and current address
・The face photo and the subject match

* Back side: Required even if there is no change history
* Foreign passports that are still valid are also eligible.
*If your current address is different to that in your identity verification documents, or there is no address listed in these documents, a certificate of residence or a public utility bill issued within the past three months with your current address listed on it will be required.
*If you do not have a photo, please present a driver's license, My Number card, physical disability certificate, rehabilitation certificate, or mental disability health and welfare certificate.

Family register (extract)

Certificate of registered matters or certified copy (extract) of family register

Certificate of residence (original)

・An original document issued within the last three months that can verify that you are a family member of the policyholder

Identity documents for each person that verify the same surname

Required documents for Family Discount service

Family Discount Service Agreement

Regarding the application for Family Discount service from the person applying for the secondary line, a document with the consent signed by the family member who will be the primary line

You can download it here.

If you are a minor

Legal representative consent form (parental consent form)

A signed document from a parent or guardian stating that the parent or guardian has given consent to the contract for a minor.

You can download it here.

power of attorney

A document signed by the applicant authorizing the family member who will be coming to the store to handle the contract procedures

You can download it here.

Family register (extract)

Certificate of registered matters or certified copy (extract) of family register

What you need to transfer

MNP reservation number

・If you are switching from Docomo, au, Rakuten Mobile, or other MVNOs other than SoftBank, you will need to have an MNP reservation number issued. Please request this from the MNP reservation desk of your current mobile phone company before applying.

Please check here for application procedures for each mobile phone company.

docomo issuance procedure

au issuance procedure

UQ issuance procedure

Rakuten Mobile issuance procedure

* If you carry out the switching (activation) procedure outside of the contract renewal month of your previous carrier, you may be charged a cancellation fee depending on the terms of your contract with your previous carrier. Please check with each mobile phone company to see if a cancellation fee will be charged.
*Online applications require a 10 day validity period.
*If you are switching over from SoftBank (number porting), you do not need to issue an MNP reservation number.

MNP reservation number

・If you want to keep your current phone number, you will need to apply for an MNP reservation number. Please contact the MNP reservation desk of your current mobile phone company before applying.

・Procedures for each company (https://www.ymobile.jp/support/process/portability/)

*The MNP reservation number is valid for 15 days, including the day of reservation.
*If you are switching over from SoftBank (number porting), you will also need to issue an MNP reservation number.

Device SIM unlock

If you sign up for a contract for just a USIM card, you will need to purchase a SIM-free device from Y!mobile or prepare a SIM-free device that is compatible with microSIM or nanoSIM.

・If you want to continue using the same model as you have with other companies or SoftBank
SIM unlocking is required. SIM unlocking methods vary depending on the mobile phone company, so please check with each company.
If you have a SIM-free smartphone that was purchased from an Apple Store or similar store and is unlocked from the start, no action is required.

How to unlock docomo SIM
How to unlock au SIM
How to unlock the SIM on UQ mobile

・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.

To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.

What you need to switch from SoftBank /LINEMO

MNP reservation number

*The MNP reservation number is valid for 15 days, including the day of reservation.
*If you are switching over from SoftBank (number porting), you will also need to issue an MNP reservation number.

Device SIM unlock

If you sign up for a contract for a USIM card only, please prepare a SIM-free device that supports microSIM or nanoSIM.

・If you want to continue using a model that you have used with another company
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.

・If you want to use the same model purchased from SoftBank
There is no need to go through the SIM unlock process. After you apply, the SIM lock on your device will be automatically unlocked. (Some devices may not be eligible. For details, click here.)

・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.

To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.

Device SIM unlock

If you sign up for a contract for a USIM card only, please prepare a SIM-free device that supports microSIM or nanoSIM.

・If you want to continue using a model that you have used with another company
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.

・If you want to use the same model purchased from SoftBank
You can use it without unlocking the SIM.

・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.

To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.

When Changing devices

Currently used device

When signing up for a USIM card only contract

Device SIM unlock

If you sign up for a contract for just a USIM card, you will need to purchase a SIM-free device from Y!mobile or prepare a SIM-free device that is compatible with microSIM or nanoSIM.

・If you want to continue using the same model as you have with other companies or SoftBank
SIM unlocking is required. Please check with the carrier from which you purchased the device for the timing and method of SIM unlocking.

・If you have a SIM-free or SIM-unlocked model
You can use it without unlocking the SIM.

To see models that have been confirmed to work with Y Y!mobile USIM (voice, data communication, SMS), please see devices from other companies that have been connected.

Items required for payment procedures

Credit card
or

If you wish to carry over your payment method, you do not need to prepare a credit card.

*If the monthly payment method you are carrying over is a credit card, you cannot pay the device fee (lump sum payment) with a credit card.
If you would like to pay for the device with a credit card, please set up a new monthly payment method or purchase the device in installments.
*Transfer is not possible in the following cases.
- If the contract holder/payer/billing address are not the same person.
・If your payment method is other than credit card, direct debit, or automatic postal payment.

The one-time payment for the device price can be made by credit card or cash on delivery. If you pay by credit card, the timing of billing will vary depending on the credit card company.
*For details on payments with PayPay, please click here.

List of credit card companies that can be used for monthly payments
VISA, Mastercard, JCB, AMEX, Diners Club, UC, MUFG Card, DC, UFJ Card, NICOS, Sumitomo Mitsui Card, AEON Credit Service, Orico, OMC, CF, Cedyna, Life Card, TS Cubic, Rakuten Card, JACCS, Pocket Card
*If Changing devices, your monthly billing information will remain the same as your previous contract information.
*Credit cards in corporate names cannot be used.