English Guide｜Y!mobile

English Guide

Service guide
Set up guide

Payment Plan
Discount Service
Applications

Prices are tax-excluded.

Top Three Reason to Buy Y!mobile

3GB for fast internet service and calling

SoftBank Network is Wide, Fast and Comfortable!

Payment Plan

Simple, unrestricted payment plans

● ¥3,000 activation fee will be incurred at the time of contract completion.
● Terms in this promotion may change at any time without notice.
*1 About New Subscription Discount
● When subscribing to a Smartphone Basic Plan S, M, or R as a new customer, transfer customer from another company (MNP), or existing customer changing their contract, you can get up to ¥700 off starting the following month for 6 months. Note that this discount does not apply to the month in which the contract is concluded. Customers on corporate contracts are not eligible for this campaign.
● Campaign Discount is no longer available if you change your plan or cancel the contract.
● Unable to use with some other campaign offers.
*2 Monthly Data Allowance
● If the user exceeds their data allowance (3 GB/10 GB/14 GB) for the month, data will be throttled (max. up/down 300 kbps on Smartphone Basic Plan S, max. 1 Mbps on Smartphone Basic Plan M/R). The speeds given here are the maximum under the specifications and may vary depending on the communication environment and conditions. On shared plans (secondary connections), the maximum speed during throttling is 128 kbps, regardless of the plan for the primary connection.
● ¥500 per 0.5 GB will be required to increase to the original speed.
※To apply for more data, subscribe through your My Y!mobile account.
*3 Free Calling
● Separate charge of ¥20 per 30 seconds will apply to calling rates over 10 minutes.
● The Free Call service does not support the international roaming, international call service (connecting to overseas phones), connecting to Voicemail (1416), Navidial (0570), Teledorm (0180), call assistance (104), etc.
● Calls made with Call Forwarding service will be charged according to your payment plan.
● The company reserves the right to end any call that continues for an unusually long period of time.

Extra Data Option

● When subscribing or cancelling mid-month, monthly fees will not be pro-rated.
● For a new contract, contract change or transferring the same SoftBank number to a new smartphone model, the change will apply from the month the subscription is made. For other kinds of applications, the changes will take effect the following month.
● When the user exceeds the contracted data allowance (3 GB/10 GB/14 GB) and speeds are throttled, the extra data capacity of this option is used to return data speeds to normal.
● This option cannot be used in conjunction with past data-increase campaigns (e.g., Double-Data Plan) to increase data capacity. For further details, please visit your nearest Y!mobile store.

Extra Data Option

● Campaign applicable to individual customers subscribing to a Smartphone Basic Plan S, M, or R as a new customer, transfer customer from another company (MNP), SoftBank customer changing plans with the same phone number, or customer changing plans from another contract.
● This option is free for the first 12 months from the month following the month of enrollment. In addition, as a special bonus, this option will also be free for the first month in which the option is enrolled in (except when switching from the 4G-S plan).
● In the event the you cancel the contract for the line or switch to another plan not eligible for this campaign, the discount will be applied until the month in which the cancellation or switch is made.
● Under the increased data campaign, the customer must still apply to reinstate normal speeds.
● Customers on corporate contracts are not eligible for this campaign.
● Please visit Y!mobile website (http://ymobile.jp/r/zoryocp/) or your nearest Y!mobile store for details.

Discount Service

Family Discount Service

Application Required

Available for up to 9 lines.
Applicable main line plans: Smartphone Basic Plan S, M, R; Data Basic Plan L; Pocket Wi-Fi Plan 2 (Basic).

From the Second Line(and multiple lines)

	S	M	R
Applicable payment plans for 6 months^*1	¥1,980／month	¥2,980／month	¥3,980／month
From the Second line	¥-500／month Discount
GOOD PRICE! for 6 months^*1	¥1,480／month	¥2,480／month	¥3,480／month

※Data Basic Plan L and Pocket Wi-Fi Plan 2 (Basic) also eligible (Share Plans not eligible).
*1 Monthly cost for first six months when New Subscription Discount applies.

■ Application Requirements

● Can only be applied for by individuals, no corporate subscription.
● When applying, you must present proof of identification of each family member.

■ Notice:

● Family Discount cannot be used in conjunction with Home Discount Bundle Hikari Set (A) and its special application offer, Hikari Special Discount, Hikari Special Offer, and Wi-Fi Set Discount.
● In cases (1) through (3) below, the subsequent line discount service will end and normal fees will begin to apply from the billing cycle. (1) If the main line contract is terminated, (2) If the main line or subsequent lines are changed to the plans listed above, (3) if the account name is switched from an individual to a corporate subscription.
※For multiple lines, in the case of (2) and (3), the discount service will only end for those lines that were changed.
● If the campaign or discounts seen here end, there will be a notification on Y!mobile website.
● The discounts of these campaigns are taken from the basic fees before taxes.

Home Bundle Discount Hikari Set (A)

Application Required

	S	M	R
Payment plans 6 months^*1	¥1,980／month	¥2,980／month	¥3,980／month
Discount Hikari Set (A)	¥-500／month Discount
GOOD PRICE! 6 months^*1	¥1,480／month	¥2,480／month	¥3,480／month

※Data Basic Plan L and Pocket Wi-Fi Plan 2 (Basic) also eligible (\500/month discount for both).
*1 Monthly cost for first six months when New Subscription Discount applies.
※ Opting into the Hikari BB Unit Rental (\467/month), Wi-Fi Multipack (\990/month), and White Hikari Phone (\467/month) is required. The option set costs \500/month.
※ Family Discount Service and Home Bundle Discount Hikari Set (A) cannot be used together.
● If the campaign or discounts seen here end, there will be a notification on Y!mobile website.
● The discounts of these campaigns are taken from the basic fees before taxes.

Applications

Payment Method (Option)

For monthly payment, using a credit card is recommended.

Payment with credit card(accepted credit cards)

● You can use credit with one of the adove logos.The owner of the credit card needs to visit the store.
● Some credit cards may not be used to purchase certain models.

※ It will take about 1 or 2 months to set up withdrawals or complete bank transactions after application is made. Until then, we will send an invoice with transfer bill, so please pay at a convenience store or bank during this time. ※When registering your payment method, we will need to confirm your credit card or your bank book or cash card.
※ Please see Y!mobile website for banks that accept the bank transfer payments.

Application Fee

Cell Phone/PHS Number Portability (MNP)

When changing from another company (including the SoftBank brand) to Y!mobile smartphones or cell phones, you can keep the current phone number by using the Cell Phone/PHS Number Portability (MNP) or number transferring service.

STEP 1

Get an“MNP reservation number”for the cell phone MNP you are contracted for from the reservation window.

	Cell Phone/PHS Number Portability (MNP)				Transferring Numbers
	NTT docomo	au/Okinawa Cellular Telephone Company	Rakuten Mobile	UQ Mobile (UQ Communications/ UQ Mobile Okinawa)	SoftBank
From a cell phone or land line	From NTT docomo mobile phones: 151 From landlines: 0120-800-000 (Operation hours: 9:00-20:00)	0077-75470 (Operation hours: 9:00-20:00)	050-5434-4653 (Operation hours: 9:00-20:00)	0120-929-818 (Operation hours: 9:00–21:00)	From SoftBank mobile phones: *5533 From landlines: 0800-100-5533 (Operation hours: 9:00-20:00)
From websites	From My docomo Contract terms & procedures > Mobile number portability reservation > Conduct procedures > (Operation hours: 9:00–21:30)	From My au (https://my.au.com/) TOP > Smartphones & mobile phones > Contract terms/procedures > Inquiries/procedures > MNP reservation > (Operation hours: 9:00–20:00)	From Members Station Issue/Check MNP reservation number > Before MNP reservation > Survey before transferring from Rakuten Mobile MNP > Issue/ Check MNP reservation number - confirmation screen > (Operation hours: 24 hours a day)	From UQ Mobile Website Top > My Portal > Contract Terms > View and Change Your Contracts > Details > Switch to Another Carrier > (Operation hours: 9:00–18:00)	From SoftBank website Smartphones & mobile phones > Support > Price and contract > Check/change contract terms > Terminations/suspension procedures > Terminate/switch to another carrier with MNP > Customers wishing to transfer with MNP/terminate > Procedures with My SoftBank > (Operation hours: 9:00–20:00)

STEP 2

Take your MNP reservation number and visit Y!mobile store.

※The MNP reservation number is valid for 15 days, including the issue date.

※You will no longer be able to use the device you were using with your previous company. Upon termination of that contract, you will also not be able to use the relevant services, such as mail address, payment plans, discount services, contents and e-money services.
※If you have a discount service on your yearly contract, you may be charged for early cancellation of the contract.
※Handling charges as determined by the other mobile phone company apply when transferring from another company. Note that transferring from Y!mobile using the MNP or a number transferring service within 6 months after entering a contract will incur an MNP transfer processing fee of \3,000 or the fee of the number transferring service.
※Depending on the customers contract, you may not be able to make reservations by phone or the internet (MNP reservations are done according to each company’s protocol).
※When using the Mobile Number Portability (MNP) service, the contract with the pre-transfer carrier is cancelled the moment the transfer process is completed by the post-transfer carrier. In the event the transfer process is conducted during a period which is not the contract renewal month of the pre-transfer carrier, a penalty for breach of contract may be charged depending on the content of the contract between the pre-transfer carrier and the customer. Please be aware that when conducting the transfer process (MNP) via the Internet, time may be required for the transfer process to be completed.

Documents for application

■ Proof of identification (Foreign National)

Under the Mobile Phone Improper Use Prevention Act, you are required to present the following documents.

Please have the original documents with you. Photocopies are not accepted. The documents presented are not used for other than applicant identification. We may ask you to present one or more of the following documents depending on the contents of your application:

Residence Card + Foreign Passport or Special Permanent Residence Certificate ■ Document must be valid.　 ■ Must have your current address written on it.
※ If your current address is not on the document or not there at all, another document with your current address will be required. ※ We do not accept residence cards with the residence status of“none”. ※ Without the proper residence status, you will not be able to use Value Style or Double Value Select. ※ If your residence status is Permanent Resident, you do not have to show your passport. ※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.

Residence Card + Foreign Passport
or
Special Permanent Residence Certificate
■ Document must be valid.　
■ Must have your current address written on it.

※ If your current address is not on the document or not there at all, another document with your current address will be required.
※ We do not accept residence cards with the residence status of“none”.
※ Without the proper residence status, you will not be able to use Value Style or Double Value Select.
※ If your residence status is Permanent Resident, you do not have to show your passport.
※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.

■ Supplemental Documents

● An original copy of a Certificate of Items Stated in Resident Register received within the last 3 months, a utility bill payment receipt proving you live in Japan(electric bill, gas bill, water bill, etc.), a document notarized by a municipality of Japan, a receipt from Y!mobile.
● A document with your current address.

Important Notes on Data Service

PDF file

Y!mobile Customer Support

For general inquiries or technical support, contact one of the following numbers.

Business hours	10:00am-7:00pm(for general information)
From Y!mobile handset	151	Press “5” for English support
From landline	0570-039-151	Press “5” for English support

Using a SIM in your iPhone via Y!mobile

Set up iPhone APN
When transferring SIM from another company

Setting Y!mobile with an Android smartphone

Set up Android APN

Using a SIM in your iPhone via Y!mobile

Set up iPhone APN

If you are unable to connect to the Internet (send and receive mobile data) using the latest version of iOS, follow the procedure below to set up your APN.

Download and install the iPhone APN setup configuration profile

STEP1

Connect to Wi-Fi or mobile data, and open Y!mobile official website in Safari.

STEP2

Tap「APN設定用の構成プロファイル」.

STEP3

Tap “Allow”.

STEP4

Tap “Close”.

STEP5

Return to the Home screen,tap on “Settings”, then tap on “Profile Downloaded”.

STEP6

Tap“Install”.

STEP7

When prompted for your passcode, enter it following the directions on the screen.

STEP8

Tap“Install”.

STEP9

Tap“Install”.

STEP10

Tap “Done”.The setup is now complete.

● There is no guarantee that the above steps will work for all SIM free-unlocked smartphones.
● The image on the screen may differ depending on your device.
● The screen images used were taken with an iPhone 7 (iOS 12).