オンライン限定 緊急値下げ!!人気のスマホが衝撃の大特価
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Prices include tax unless otherwise noted.
Owing to consumption tax calculation, prices may differ from the invoiced amount.

Advantages of being with Y!mobile

Y!mobile Shops On Military Bases in Japan with English Speaking Crew! Y!mobile Shops On Military Bases in Japan with English Speaking Crew!

Shops On Military Bases in Japan, with English Speaking Crew!

Use your Own phone or purchase a New Smartphone Use your Own phone or purchase a New Smartphone

Use your Own phone or purchase a New Smartphone,
eSIM service is available

Why Get a local Japanese Phone Number Why Get a local Japanese Phone Number

Get a local Japanese Phone Number

Short Term Service available with NO cancellation fee! Short Term Service available with NO cancellation fee!

Short Term Service available with NO cancellation fee!

eSIM IS HERE!

What's eSIM?

What's eSIM?

What's eSIM?
eSIM is a smartphone with embedded SIM otherwise known as Digital SIM.
If you have an eSIM compatible smartphone, you can sign up the mobile service without newly inserting the physical SIM or replacing the SIM with the existing one. If the device has DSDS: dual SIM dual stand by function, you can even use two different carrier mobile services on one device.

Advantages of eSIM
You can have 2 numbers on 1 device.
Therefore, you can keep your US number while having a Japanese number as well!
You can customize your physical and eSIM! Calls and texts can be set to your US number while data can be set to the Y!mobile eSIM.

The following Y!mobile
contract patterns are available.

Buy a device
from Y!mobile

eSIM IN
SIM Card IN

Use the device
you already have

eSIM IN
SIM Card IN

Find your perfect plan.
Simple3 S/M/L

Pricing plans
Simple3 (Smartphone/SIM)

Now with
more data! *
Plenty to use,
all at a great price!
10Unlimited domestic calls
up to 10 minutes per call included
S M L
5GB 30GB 35GB
Monthly basic usage fee
tax excluded:2,980 yen
(3,278yen)
Monthly basic usage fee
tax excluded:3,980 yen
(4,378yen)
Monthly basic usage fee
tax excluded:4,980 yen
(5,478yen)

Please choose your service discount

Home Bundle Discount Hikari Set (A)
Family Discount
Monthly basic fee
from the following month  tax excluded

780 yen
(858 yen)
Monthly basic fee
from the following month  tax excluded

1,780 yen
(1,958 yen)
Monthly basic fee
from the following month  tax excluded

2,780 yen
(3,058 yen)
Second and subsequent lines
From the following month, excluding tax

1,280 yen
(1,408 yen)
Second and subsequent lines
From the following month, excluding tax

2,280 yen
(2,508 yen)
Second and subsequent lines
From the following month, excluding tax

3,280 yen
(3,608 yen)
First line
From the following month, excluding tax

2,280 yen
(2,508 yen)
First line
From the following month, excluding tax

3,280 yen
(3,608 yen)
First line
From the following month, excluding tax

4,280 yen
(4,708 yen)
  • ※1 「家族割引」、「光おトク割」、「おうち割 光セット(A)申込特典」、「おうち割でんきセット(E)」との重複適用はされません。
  • *2 An annual fee of ¥11,000 applies for the PayPay Card Gold. For the standard PayPay Card, a ¥300 (¥330 incl. tax) discount is applied. Family cards are also eligible.

*If you have Simple 3 applied by June 1, 2026, please check here.

Call charges
20yen(22yen)/30Seconds Simple3 L
at no additional charge10Domestic calls per minuteUnlimited calls

*Call charges and device fees are charged separately.

[Other important information]

Simple3

●Contract month: If the contract is made in the middle of the month, the basic fee will be calculated on a pro-rata basis.
●Cancellation month: Even if you cancel in the middle of the month, the full basic fee will be charged (it will not be prorated).
●Domestic calls cost 22 yen per 30 seconds.
●With Simple3 L, you can make domestic calls of up to 10 minutes per call to mobile phones and landlines (including IP phones) at no additional charge.
We reserve the right to disconnect calls that we deem to be excessively long.
For new contracts made on or after July 1, 2026, if you cancel within one year of the line activation month, a contract termination fee will be charged according to Price Plan you were subscribed to at the time of cancellation.
Simple3 S /M: 858 yen, Simple3 L: 1,100 yen
When you subscribe to Simple3 L, you can use "Voicemail Plus," "Fixed Amount Stop Service," "Call Waiting," and "Group Calling" at no additional charge.
Each service requires a separate application.
If you switch to Simple3 S /M plan while using any of the services, the monthly fee for each service will be charged from the following month. If you do not wish to use the service, you will need to cancel it separately.
● Some calls are excluded, such as international roaming, international calls (calls to overseas destinations), calls to satellite phones, calls to phone numbers with rates set by other companies (e.g., 0570), and directory assistance (104). Calls to NTT Docomo's satellite phone service (WideStar) will cost 177.1 yen per 30 seconds.
●Domestic SMS messages cost between 3.3 and 33 yen per message, depending on the number of characters sent. Please refer to our terms and conditions for details.
A contract processing fee will be charged (in-store: 4,950 yen, online: 3,850 yen).
Telephone universal service fee, telephone relay service fee, and broadband universal service fee will be charged separately.
●If you wish to use the answering machine service, you will need to subscribe to Answering Machine Plus separately.
●This includes the standard data allowance (5GB/30GB/35GB) plus any additional data allowance provided by Extra Data Option (only for subscribers of Extra Data Option).
If the total data usage exceeds 2GB/5GB/5GB, the data communication speed will be reduced until the end of the month (maximum 300kbps for Simple3 S and 1Mbps for Simple3 M /L for both sending and receiving). Furthermore, if half of the specified data capacity (2.5GB/15GB/17.5GB) is consumed, the data communication speed will be reduced until the end of the month (maximum 128kbps for both sending and receiving).

Unlimited within 10 minute domestic calls / Daretodemo Teigaku+

●Some calls are not covered, such as international roaming, international calls (calls to overseas), calls to satellite phones, calls to the answering machine center (1416 when playing back, etc.), calls to forwarding numbers in call forwarding services, Navidial (0570), directory assistance (104), and telephone numbers designated by our company and published separately (ymobile.jp/r/telephone/).
●If we determine that a call is an unauthorized long-term call, we may disconnect the call.
●If you change your plan to an ineligible Price Plan, this option will be automatically canceled.
●If we determine that you have made any of the following calls, we will terminate this service or suspend use of the calls in question on a date specified by us.
- Connecting the phone to any device or facility without our prior permission.
- Using the service for the purpose of directly earning income from communications, such as by using the communication intermediary or forwarding function or connecting to services provided by other companies.
- Calls made automatically using software, computer programming, etc. (excluding those provided by us or telecommunications carriers authorized by us).
- Communications used for purposes other than phone calls.
●With Simple3 L you can make domestic calls of up to 10 minutes to anyone at no additional charge without having to apply for Flat Rate+.

Home Bundle Discount Hikari Set (A)

【加入例】SoftBank 光ファミリーの場合、基本料金5,720円/月+指定オプション550 円/月~が別途必要です。(2年自動更新プラン:2022年7月1日以降の契約者は、契約期間満了月の当月・翌月・翌々月以外での解約には解除料5,720円が必要。詳しくはこちら)。
●SoftBank 光/SoftBank 光+自動更新なしプランは対象外。
●固定通信サービス1回線につき携帯電話回線(スマートフォン/ケータイ/タブレット/モバイルWi-Fiルーター)最大10回線まで適用。
●シンプルS/M/Lは毎月1,188円割引、シンプル2 Sは毎月1,100円割引、シンプル2 M/Lは毎月1,650円割引、スマホベーシックプラン S/M/R/L、データベーシックプラン L、Pocket WiFi®プラン 2(ベーシック)、スマホプラン S、データプラン L、Pocket WiFi®プラン 2は毎月550円割引、スマホプラン M/Rは毎月770円割引、スマホプラン Lは毎月1,100円割引します。

●「家族割引」、「光おトク割」、「おうち割 光セット(A)申込特典」、「おうち割でんきセット(E)」との重複適用はされません。

Home Discount Electricity Set (E)

"Simple3 S" is not included.
*The "applicable billing month" when conditions ① and ② below are met for the first time will be considered the first month (hereinafter referred to as the "applicable start month"), and the discount will be applied up to the 24th month. You can check the applicable start month on My Y!mobile, etc.
①Enrollment in the "Home Discount Electricity Set (E)" must be confirmed at the time of monthly assessment determined by SoftBank Corp.
② The fee for the applicable electricity service is determined in the month prior to the billing month for the mobile communications service that includes the relevant monthly determination time (the "applicable billing month").
*For each eligible electricity service contract, you can specify up to 10 lines with eligible Y!mobile Mobile Price Plan.
*If you subscribe to the "Home Bundle Discount Hikari Set (A)" in addition to the "Family Discount Service," "Home Bundle Discount Hikari Set (A)," or "Home Discount Hikari Set (A) Application Benefits," the benefit with the larger discount will be applied (if the discounts are the same, only one benefit will be applied), and the discount from the "Home Discount Electricity Set (E)" may not be applied. Please check the application status on My Y!mobile after the billing amount has been determined. Please note that even if there is a period when the discount from the "Home Discount Electricity Set (E)" is not applied temporarily due to overlapping with other discounts, the 24-month application period will continue to be counted.
*Tohoku Electric Power, Hokuriku Electric Power, and Kyushu Electric Power offer different services with equivalent discounts.

PayPay Card Discount

●Applicable conditions: As of the billing date,
① You must be subscribed to the eligible plan.
② The payment method for the eligible plan must be set to "PayPay Card" or "PayPay Card Gold".
③ The contract is in the name of an individual.
*Even if you set this up, if payment is not processed due to card suspension or other reasons, and payment is made by bank transfer or at a SoftBank / Y!mobile mobile store using your card, you will not be eligible.
●This discount service will be applied from the billing month in which the eligibility requirements are met.
Please note that in the following cases, the change in payment method may not take effect until the billing month following the procedure.
In that case, the discount will be applied from the billing month following the month in which the eligibility requirements are met. If the fixed monthly fee for the discounted plan is calculated on a daily basis, the discount amount for this discount service will also be calculated on a daily basis (if a fraction less than 1 yen occurs, that fraction will be rounded up).
●330 yen discount for PayPay Card / 770 yen discount for PayPay Gold Card. (Includes PayPay Card Discount)
●PayPay Gold Card requires an annual fee of 11,000 yen (tax included).
●Family cards are also eligible.
●This does not apply if you are using a billing agency service.
●If you cancel your subscription, the discount will also apply to the billing month in which the cancellation date falls.

Data carry over

Only the default data volume and data volume increased by Extra Data Option can be carried over. Additional data volume purchased when applying to return to the standard speed cannot be carried over. Any amount of data less than 100MB carried over will be rounded down.
●Data volume will be consumed in the following order: carried-over data > specified capacity (including data increase through Extra Data Option) > additional purchased data volume.
●For shared plans, data can be carried over during the period when data capacity is shared with the main line (while sharing is in effect). However, any unused data capacity from the month before sharing with the main line begins or the final month when sharing ends will not be carried over to the next month.

[Applies to all plans]
Those who are subscribed to Simple3 S /M/L by June 1, 2026, can continue to use the service at the same basic fee as before the revision until December 31 of the same year, thanks to the "Simple 3 Special Discount".
*1 From June 2, 2026, customers who are subscribed to Simple3 S /M/L and have set their basic fee payment to PayPay Card (Gold) will receive an additional 200 yen/month (220 yen/month) discount in addition to the 500 yen/month (550 yen/month) discount from "PayPay Card Discount PayPay Card Discount".
Simple 3 Special Discount, Simple 3 Special Discount (Parent-Child Discount), and PayPay Card Discount (Gold) cannot be applied in combination.
*2 Example of application of Ouchiwari Hikari Set (A): SoftBank Air subscription example: 5,368 yen/month. Cannot be used in conjunction with Family Discount, etc. PayPay Card Gold annual fee of 11,000 yen required. Call charges and device costs are separate.
[Simple3 M /L size available]
If you are currently enrolled in the "Y!mobile Parent-Child Discount (2025-2026)" or "Y!mobile Parent-Child Discount (2025-2026) (Family)" (hereinafter referred to as "the applicable campaign") as of January 1, 2027, you will receive a 200 yen/month (220 yen/month) discount on the basic fee for Simple3 M /L from your billing statement for January of that year until the discount for the applicable campaign ends.
Y!mobile Parent-Child Discount

* Applications via My Y!mobile are accepted until 8 PM on May 22, 2026.

Simple3 M/L

1,100yen/month discount

Eligible for users aged 5 to 18 and their family members.

Y!mobile Parent-Child Discount

●Simple3 S is not eligible for this campaign discount.
●When applying for a plan change, changes between Simple3 M and Simple3 L are also eligible.
● If you sign a contract without changing your plan, the discount amount will be prorated for the month of sign-up.
● The discount amount will be prorated for the month of contract transfer.

See details

Relatives living far away and partners living together are also eligible!
Y!mobile Parent-Child Discount

For Simple 2 M/L

1,100yen/month discount

Students (users aged 5 to 18 years old) and their families are eligible

● The Simple 2 S plan is not eligible for this campaign.
● When applying to change a plan, plan changes between Simple 2 M/L are also eligible.
● For contracts other than plan changes, the value of the discount for the sign-up month will be prorated.
● The value of the discount for the month of transfer will be prorated.
● This discount does not apply to months for which total data usage for Simple 2 M/L is less than 1 GB/month. In such cases the value of this discount does not carry over to the following month. Additionally, that month is counted in the discount application period.

See details

A bargain as a set with home internet

Home Bundle Discount Hikari Set (A) Simple3 S /M/L. 6,600 yen discount per month for those signing up for a family of four.

「家族割引」、「おうち割 光セット(A)」、「光おトク割」、「おうち割 光セット(A)申込特典」、「おうち割でんきセット(E)」との重複適用はされません。

[Subscription example] For SoftBank Hikari Family, a basic fee of 5,720 yen/month plus designated options starting from 550 yen/month is required. (Two-year automatic renewal plan: For subscribers who sign up after July 1, 2022, a cancellation fee of 5,720 yen is required for cancellations other than the month of the contract expiration date, the month following, or the month after.)

Other Notes

● SoftBank Hikari plans without automatic renewal are not eligible.
● Up to 10 mobile phone lines (smartphones/mobile phones/tablets/mobile Wi-Fi routers) can be added per fixed-line communication service.
●Simple S/M/L plans receive a monthly discount of 1,188 yen, Simple2 S receive a monthly discount of 1,100 yen, Simple2 M /L plans receive a monthly discount of 1,650 yen, Smartphone Basic Plan S/M/R/L, Data Basic Plan L, Pocket WiFi® Plan 2 (Basic), Smartphone Plan S, Data Plan L, and Pocket WiFi® Plan 2 receive a monthly discount of 550 yen, Smartphone Plan M/R plans receive a monthly discount of 770 yen, and Smartphone Plan L receives a monthly discount of 1,100 yen.

See details

Relatives living far away and partners living together are also eligible!

Family Discount Service Simple3 S /M/L contract: 1,100 yen/month discount (tax included) for the second line and onwards

「家族割引」、「おうち割 光セット(A)」、「光おトク割」、「おうち割 光セット(A)申込特典」、「おうち割でんきセット(E)」との重複適用はされません。

* Discount applies for up to 9 lines

See details

Save money when purchased as a set with your home electricity

Home Electricity Home Discount Electricity Set (E) Simple3 M /L contract for 24 months 1,100 yen/month discount (tax included) If you sign up for a family of 4, you will receive a 4,400 yen discount every month

*シンプル3 Sは対象外 ※「家族割引」、「おうち割 光セット(A)」、「おうち割 光セット(A)申込特典」、「おうち割でんきセット(E)」との重複適用はされません。

Learn more about Ouchi Denki

Learn more about Ouchiwari Electricity Set (E)

Exclusive Benefits for Y!mobile Users

Pay with a PayPay Card Gold

* Annual membership fee: 11,000 yen

Save 9,240 yen per year!

PayPay Card

No annual fee

PayPay Card

割引3,900円/yr savings

330円/mo off

PayPay Card Gold

Annual membership fee: 11,000 yen

PayPay Card Gold

割引9,240円/yr savings

770円/mo off *

* PayPay Card (Gold) discount: -550 yen/month PayPay Card (Gold) Bonus discount-220 yen/month

Smartphone Light/Air electricity
If you pay with PayPay card
PayPay Points add up every month!

*PayPay points cannot be withdrawn or transferred.

Contract Processing Fee Benefits

Store:4,950Yen (tax included)

Online shop:3,850Yen (tax included)

Per Sign-UpPayPay Points1,100yen equivalent!

Other Notes

[PayPay Card Discount]
*Applicable to Simple3 S /M/L sizes.
*If you change your payment method card type, the new discount amount will be applied to your bill starting from the month in which you made the change.
●Conditions for application: When PayPay Card or PayPay Card Gold is selected as the payment method for your usage fees as of the billing date.
●Family cards are also eligible.
●This does not apply if you are using a billing agency service.
●If the basic usage fee for the discounted Price Plan is prorated, the discount amount for this discount service will also be prorated.
●If the account is transferred or inherited, the discount will end in the previous billing month.
If you cancel your subscription, the discount will also apply to the billing month in which the cancellation date falls.

[PayPay Points]
● Some services, such as "PayPay (balance) top-up" and "SoftBank (including Y!mobile and LINEMO) communication charges," may not be eligible for rewards.
For more details Here
●When using a family card, registering the family card in the PayPay app will grant the card to the family member. For details, see below. Here
* Points will be awarded as PayPay points. PayPay points will be awarded for every 200 yen (tax included) spent (fractions will be rounded down).
*If you have not completed the setup for using "PayPay Credit," you will not be eligible for PayPay Step. To receive the maximum reward rate, you must meet the conditions for PayPay Step (30 or more payments of 200 yen or more and a total payment amount of 100,000 yen or more). The reward rate will vary depending on your usage in the previous month. Also, some payments are excluded.
Details of the grant breakdown, etc. Here

[Contract processing fee discount (PayPay Card Discount)]
● Some services, such as prepaid mobile phone services and satellite communication services, are not covered by this offer.
● You must have completed the eligible procedure during the campaign period, or have a contract for the line on the eligibility determination date in the next section.
● PayPay Card Discount must be applied on the billing date following the billing month in which the relevant procedure was performed (hereinafter referred to as the "application determination date").
●You must have linked your account in the PayPay app or set up a reward recipient in My SoftBank before the reward is issued.
●SIM card replacements at online stores or phone shops are not covered.
● The benefit will be granted during the billing month following the billing month in which the eligibility determination date falls.
*If you have not linked your account in the PayPay app or set up benefit receipt in My SoftBank at the time of this benefit grant, this benefit will be granted provisionally. If you set up benefit receipt within 60 days of the benefit grant date, you will be able to receive the benefit, but if you do not set up benefit receipt, you will not be able to receive the benefit. A provisional grant notification email will be sent the day after the benefit is granted, so please check the grant date in that email.
●If you cancel your line contract on or after the day following the eligibility determination date, before the benefits are granted, if you transfer, assign, change the name on Family Discount account, or subscribe to the telephone number/email address retention service, the benefits will not be granted.
●PayPay points can also be used at the PayPay/PayPay Card official store.

[Campaign Period]
August 20, 2025 - End date TBD
*The end date will be announced on SoftBank website and other platforms.

See details

If you make lots of quick calls
Daretodemo Teigaku+

Unlimited 10-minute domestic calls

tax excluded:800yen/month (880yen/month)

S M
tax excluded:800yen/month (880yen/month)

* Some calls are not included. Domestic calls exceeding 10 minutes incur a separate charge of 22 yen per 30 seconds for the extra time. You must apply.

See details

If you don’t want to talk a long time
SuperDaretodemo Teigaku+

Unlimited domestic calls!

tax excluded:1,800yen/month (1,980yen/month)

S M
tax excluded:1,800yen/month
(1,980yen/month)
Users 60 years old and up
tax excluded:800yen/month (880yen/month)

See here for details on our permanent discount campaign on calls for those aged 60 and over

* Some calls are not included. You must apply.

See details

Simple 3L size, great value
Daretodemo Teigaku+

With Simple3 L contract
Unlimited 10-minute domestic calls

No application required

* Some calls are excluded. For domestic calls exceeding 10 minutes per call, a separate charge of 22 yen per 30 seconds will apply to the portion exceeding 10 minutes.

See details

If you don’t want to talk a long time
SuperUnlimited access to anyone + (L)

With Simple3 L contract
Unlimited domestic calls!

tax excluded:1,000yen/month (1,100yen/month)

* Some calls are not included. You must apply.

See details

Protect against various dangers andtrouble
Security Pack Premium

tax excluded:700yen/month (770yen/month)

First month free

S M L
tax excluded:700yen/month (770yen/month)

*Security Pack Premium must be applied for separately

See details

6 months free when you first sign up!
Data Increase Option

tax excluded:500yen/month (550yen/month)

When you first sign up6 months free!

Additional monthly data when you subscribe to the option

S M L
+2GB
+5GB
+5GB

This campaign lets new Data Increase Option users use this option for free for the first six months.
*The monthly fee for this option will not be prorated if you sign up or cancel mid-month.
If you apply when signing up for a new contract, this option will be applied from the month of your application. In other cases, it will be applied from the month following your application.

See details

Lower your monthly payments!
New Benefit Support (A)

If you purchase an eligible model with 48 installments and return the model using the new special support (A) from the 25th month onwards *2,You will not be required to pay the remaining device cost (up to 24 months' worth) *3The mechanism that leads to this

  • ・ The model must be collected and assessed in accordance with the conditions specified by our company by the end of the month following the application for the benefit.
  • ・If the appraisal conditions are not met, you will be required to pay 22,000 yen (tax-exempt) in addition to having the model collected.
  • ・This service is not available to corporate customers.
  • ・The amounts of the 1st to 24th installments and the 25th to 48th installments (installment payments) may differ depending on the model and the time period.

*1 Some models are not eligible. *2 The timing may vary depending on the application status. You can check the start date for your benefit on your contract management site, such as My Y!mobile. *3 The amount you do not have to pay will vary depending on when you use the benefit.

See details

A warranty service that gives you peace of mind in case of "what if" situations.
Koshou Anshin Pack Premium(Premium Device Protection)

Peace of mind even if your smartphone or iPhone malfunctions. Get it replaced immediately at a shop or online! This is a great value package that also includes protection against water damage, theft, loss, and device damage, all in one package.

880yen/month

Enrollment available only when purchasing a new device.

*Standard repair prices are for reference only. Actual costs may vary depending on the device model and the severity of the damage.

See details

Application Fee

For new subscription or device upgrade, in addition to the device purchase cost, an activation fee is required.

Activation Fee ¥4,950

We will invoice the activation fee directly to the contract holder at a later date. The activation fee cannot be refunded upon cancellation.

  • * If you sign up through our official websites (such as ymobile.jp or order.ymobile.jp), the activation fee may differ from that charged at physical stores. For contracts made via third-party websites, please check with the respective service providers for fee details.

Payment Method

For monthly payment, using a credit card or bank account transfer is recommended.

Payment by credit card

●After applying, it may take 1 to 2 months for card withdrawals and procedures with financial institutions to be completed. Until then, we will send you an invoice, so please pay from a convenience store or financial institution. ●If you wish to pay by credit card, we will ask you to use a credit card, and if you wish to pay by bank transfer, we will confirm your bankbook or cash card at the time of application.

What you need to sign up

For new sign-ups

Credit card

Credit card in the
cardholder's name

Bank account deposit *1

Bank card in the cardholder's
Name or Passbook

  • *Name seal used for Financial institution for bank account transfer
  • *1 Same day bank transfer process is available using just the cashcard. (excluding certain stores or financial institutions) The account holder needs to visit in person and enter PIN for the cash card while the process.

+

2.Proof of Identification

Select One of the following list.

(1)

Driver's license

  • ● Documents issued by each prefectural public safety commission (Excluding International license)
  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.

(2)

Japanese passport

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address or no address at all, supplementary documents will be required.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(3)

Individual Number Card
(My Number Card)

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.
  • *The notification card for the My Number card cannot to be accepted as a personal identification. (not accepted as a supplementary document either)

For the online store application:
The "gender" indication and "Organ donation preference" sections on the card must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(4)

Health insurance card
     + 
Supplementary Documents

health insurance card is acceptable
only for underage customers at shops.

  • ● One from Social insurance card, National health insurance card, Mutual aid association membership card, Seafare's Insurance certificate
  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *Supplementary documents are not necessary for upgrading your device.

(5)

Physical disability certificate
or

(6)

Rehabilitation notebook
or

(7)

Health and Welfare Handbook
for mentally disabled persons

  • ● Document must have the issue date, must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.

For the online store application:
The "gender," "name of disability (type of disability)" and "degree of disability" indication on the certificates and notebook must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(8)

Basic Resident Registration Card(with QR code)
    +
Supplementary Documents

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ● Basic Resident Registration card must be issued after April 20, 2009 (with QR code).
  • *Supplementary documents are not necessary for upgrading your device.

For the online store application:
The "gender" and “place of domicile” indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(9)

Program Card +Foreign Passport
or

(10)

Special Permanent
Residence Certificate

  • ● The document must be valid.
  • ● Must have your facial photograph on it.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address or no address at all, supplementary documents will be required.
  • *We do not accept residence cards with the residence status of “none”.
  • * Without the proper residence status, you will not be able to enter into a contract for installation payment.
  • ※ You do not need to show your foreign passport if your residence status is “Permanent Resident (PR)” or “Highly Skilled Professional (ii).”
  • ※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.
  • * Foreign nationals applying for installation purchase contracts or per-item credit purchase brokerage contracts will need these confirmation documents.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

For Device Upgrade

1.Current device in use (including USIM card)

+

2.Proof of Identification

Select One of the following list.

(1)

Driver's license

  • ● Documents issued by each prefectural public safety commission (Excluding International license)
  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.

(2)

Japanese passport

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address or no address at all, supplementary documents will be required.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(3)

Individual Number Card
(My Number Card)

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.
  • *The notification card for the My Number card cannot to be accepted as a personal identification. (not accepted as a supplementary document either)

For the online store application:
The "gender" indication and "Organ donation preference" sections on the card must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(4)

Health insurance card
     + 
Supplementary Documents

health insurance card is acceptable
only for underage customers at shops.

  • ● One from Social insurance card, National health insurance card, Mutual aid association membership card, Seafare's Insurance certificate
  • ● The document must be valid.
  • ● Must have your current address written on it.
  • *Supplementary documents are not necessary for upgrading your device.

(5)

Physical disability certificate
or

(6)

Rehabilitation notebook
or

(7)

Health and Welfare Handbook
for mentally disabled persons

  • ● Document must have the issue date, must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • *If the document shows an address different from your current address, supplementary documents will be required.

For the online store application:
The "gender," "name of disability (type of disability)" and "degree of disability" indication on the certificates and notebook must be covered by something such as a plain piece of paper. If they are not covered, the application process will be canceled.

(8)

Basic Resident Registration Card(with QR code)
    +
Supplementary Documents

  • ● The document must be valid.
  • ● Must have your current address written on it.
  • ● Must have your facial photograph on it.
  • ● Basic Resident Registration card must be issued after April 20, 2009 (with QR code).
  • *Supplementary documents are not necessary for upgrading your device.

For the online store application:
The "gender" and “place of domicile” indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

(9)

Program Card +Foreign Passport
or

(10)

Special Permanent
Residence Certificate

  • ● The document must be valid.
  • ● Must have your facial photograph on it.
  • ● Must have your current address written on it.
  • *If the document shows an address different from your current address or no address at all, supplementary documents will be required.
  • *We do not accept residence cards with the residence status of “none”.
  • * Without the proper residence status, you will not be able to enter into a contract for installation payment.
  • ※ You do not need to show your foreign passport if your residence status is “Permanent Resident (PR)” or “Highly Skilled Professional (ii).”
  • ※ For an up-grade, you do not need to show your foreign passport if you present your Residence Card.
  • * Foreign nationals applying for installation purchase contracts or per-item credit purchase brokerage contracts will need these confirmation documents.

For the online store application:
The "gender" indication on the card must be covered by something such as a plain piece of paper. If it is not covered, the application process will be canceled.

■Supplementary documents

  • An original copy of a Certificate of Items Stated in Resident Register received within the last 3 months, a utility bill payment receipt proving you live in Japan(electric bill, gas bill, water bill, etc.), a document notarized by a municipality of Japan.
  • A document with your current address.(We cannot accept documents that we cannot confirm your correct address with, such as ones showing only the building name or room number)

We are enhancing the verification of identity documents.
In addition to presenting the above-mentioned "Proof of Identification" at the time of "upgrading (change of contract) / issuance of MNP (transfer) reservation number / exchange / reissue of USIM / number transfer※ / exchange of delivery (malfunction, theft or loss)" We will confirm your phone number using your mobile phone or confirm your intention to sign a contract over the phone.
If we are unable to respond due to malfunction/loss, etc., please "present one additional identification document" or "present the credit card/cash card that has been set as the payment destination." *Changing between SoftBank, Y!mobile, and LINEMO

Mobile Phone Number Portability (MNP) / SIM unlock

When switching from another company to Y!mobile smartphone or mobile phones, you can use Mobile Number Portability (MNP) to keep your current phone number.

NTT Docomo

From docomo cell phone 151
From landline 0120-800-000
[Service hours] 9:00-20:00

WEB My docomo → log-in
[Service hours] 24 hours
For Unlocking the SIM card, procedures at My docomo

au/Okinawa Cellular Telephone Company

Call 0077-75470
[Service hours] 9:00-20:00

WEB My au → log-in
[Service hours] 24 hours
For Unlocking the SIM card, procedures at My au

UQ mobile

Call 0120-001-659
[Service hours] 9:00-20:00

WEB my UQ mobile → log-in
[Service hours] 24 hours

Guidance for SIM unlock
[Service hours] 24 hours

Rakuten Mobile

call 050-5434-4653
[Service hours] 9:00〜17:00

WEB (docomo / AU lines) MemberStation → log-in
WEB (Rakuten line) my RakutenMobile → log-in

No procedure is required for SIM unlock.

Important Notes on Data Service

PDF file

Y!mobile Customer Support

For general inquiries or technical support, contact one of the following numbers.

Business hours 10:00am-7:00pm(For general information)
From Y!mobile handset 151 Press “5” for English support
From landline 0570-039-151

We have shops on all major US military installations in Japan, with English Speaking Crew to support your needs.
Y!mobile service sign up is available at any on base SoftBank shop.

Due to the current circumstances, operational hours of each shop may change.
Please confirm the shop operational status and hours before visiting.

Mainland Japan

Atsugi [NEX]

Location: Building 958
Hour: Mon-Sat 10:00-18:00
Sun Closed
DSN: 264-5858
TEL: 0467-63-5858

Yokosuka [NEX]

Location: Building 1559
Hour: Mon-Sat 10:00-20:00
Sun 10:00-18:00
DSN: 241-2001
TEL: 0468-96-2001

Sasebo [NEX]

Location: Building 230
NEX Main Store
Hour: Mon-Sat 10:00-19:00
Sun/US Holiday 10:00-18:00
DSN: 252-3563
TEL: 0956-50-3563

Iwakuni [MCCS]

Location: Building 9500
Crossroads Foodcourt
Hour: Mon-Sat 10:00-18:30
Sun 10:00-17:30
US holiday 12:00-17:00
DSN: 253-5851
TEL: 0827-79-5851

Yokota [AAFES]

Location: Building 570
1st floor of the YCC
Hour: Mon-Sat 10:00-19:00
Sun 10:00-18:00
DSN: -
TEL: 03-6868-2348

Zama [AAFES]

Location: Building 406
Exchange Annex Bldg.
Hour: Mon-Sat 10:00-18:00
Sun 10:00-17:00
DSN: -
TEL: 03-6868-2382

Okinawa, Japan

Kinser [AAFES]

Location: Building 1227
PX location
Hour: Tue-Sun 10:00-18:00
Mon Closed
DSN: 637-3400
TEL: 098-878-5769

Foster [AAFES]

Location: Building 1002
Market Place
Hour: Mon-Sun 09:00-19:00
DSN: 646-2104
TEL: 098-971-2104

Courtney [AAFES]

Location: Building 4131
Commissary / PX location
Hour: Tue-Sun 10:00-18:00
Mon Closed
DSN: 622-6015
TEL: 098-954-6015

Kadena [AAFES]

Location: Concessionaire
Mall Bldg 412 BX 1st floor
Hour: Mon-Sun 09:00-20:00
DSN: -
TEL: 03-6868-2241

Lysen [AAFES]

Location: Building 2419
Foodcourt / PX location
Hour: Mon-Sat 10:00-19:00
Sun 10:00-18:00
DSN: 623-5951
TEL: 098-969-5951

FAQ

I am interested in getting a plan, but I prefer to keep using my US number as well.
Is there a way to use two phone numbers in one device?

Yes, if your device is unlocked we can offer you a Y!mobile eSIM.
You can continue to use your stateside SIM and an embedded SIM with Japanese phone number simultaneously. *Conditions apply

I have a device that I used in the US, can I continue to use it?

If you could get the USIM unlocked on your current device, in most of the cases you can keep using your device just subscribing for Y!mobile USIM only contract.

I am staying for a short period of time. Do you have a prepaid (pay as you go) service?

We also offer prepaid service. Y!mobile plan can be canceled at any time without any cancellation fee. We suggest our regular service plan as it is reasonable without 2 years commitment.

I am currently using SoftBank. Can I switch over to Y!mobile or vice versa?

Yes, of course! You can keep the same phone number and switch over between two brands free of charge.

Does Y!mobile offer 5G network service?

Yes, all service plans are 5G compatible. You can check the current service area map from our SoftBank website.

Does Y!mobile offer an unlimited data plan?

Y!mobile offers 5GB, 30GB, and 35GB data.
Our primary brand, SoftBank will be your best choice for unlimited data.
Please check the site below.
Mobile Service for US Military in Japan, SoftBank
Both SoftBank and Y!mobile phones and services are available at on base SoftBank shops.

What happens if I exceed the default data amount?

Even after the contract data amount is used up, you can continue to use the data at a speed of 300 kbps for Simple3 S, and 1 Mbps for Simple3 M and L.

What do I need to get started?

Please visit your nearest on base SoftBank shop with your:
1) Military ID, or SOFA ID
2) States ID, Stateside Driver's License, or US Passport
3) Credit card or debit card for your monthly payment method
4) Ensure your device is UNLOCKED by your carrier for SIM only account

Can I apply online or do I have to visit a shop?

If you live off base you can apply online from our Y!mobile Japanese website.
We highly recommend you to visit the shop for English consultation.

How can I terminate my service? Can I request the date in advance?

Please visit your nearest Softbank shop on the day you wish to terminate your service.
No, there is no advance service termination reservation at this time.

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Also check the site below if you are looking for unlimited data plan or latest phone models.
Mobile Service for US Military in Japan, SoftBank