How to reissue an eSIM
This page explains the procedure for reissuing an eSIM. If you delete your eSIM profile, or if your device is lost, damaged, or reset, you will need to reissue your eSIM.
- Reissuing involves reinstalling the eSIM into the same model as before.
Please note that if you transfer the eSIM from your current device to another device, this will be considered an eSIM Changing devices.
Procedure
You can complete the procedure through My Y!mobile.
Procedure
Customers who can use Y!mobile communications
Access My Y!mobile
Log in to My Y!mobile, select "Contract confirmation/change", display "Contract details", and select "eSIM settings".
Reissue application
Please check that the phone number of the eSIM you wish to reissue is correct and then select "Apply."
Check the procedure details
Please check the details, check "I have confirmed the above details," and select "Apply."
Check the contents
Please check the details and select "Apply".
*If the option "How to check the procedure details later" is displayed, please select it.
Reissue completed
Your reissue request has been completed.
A notification of profile issuance will be sent to your mobile phone number.
Next, select "Return to eSIM settings" to switch lines.
Switching Profiles
If the eSIM reissue has been completed, the eSIM profile/line switch will be displayed, so select "Show."
Check your profile
When the QR code is displayed, scan it with the new device you plan to use and follow the instructions on the device to download the profile.
Once the profile download is complete, the line will be switched automatically.
Switching complete
The eSIM switch is now complete. Restart your phone to check that the switch has been completed.
*If the line cannot be switched automatically, you will receive an email notifying you of the line switching procedure. Please tap the URL in the email to complete the procedure.
Customers who are unable to use Y!mobile communications due to loss, malfunction, or initialization of their device
Access My Y!mobile
Log in to My Y!mobile, select "Contract confirmation/change", display "Contract details", and select "eSIM settings".
Reissue application
Please check that the phone number of the eSIM you wish to reissue is correct and then select "Apply."
Check the procedure details
Please check the details, check "I have confirmed the above details," and select "Apply."
Identification of the contract holder
Customers who cannot use Y!mobile communications will need to verify their identity. Please prepare your identity verification documents and select "Verify Identity."
Identification of the contract holder
Select "Confirm."
Identification of the contract holder
Please follow the procedure to submit your identification documents and take a photo of your face.
Registering an email address
If you have not registered an email address, you will need to set one. Select "Set up email address."
If you have already registered, this procedure is not necessary. Even if you have already registered, you can still change your email address.
Registering an email address
Enter your email address and select "Send confirmation number."
Please register an email address that can be accessed on a computer, such as Yahoo! Mail or Gmail.
Registering an email address
To verify your identity, a security number will be sent to your registered email address.
Enter the number you received and proceed.
Check the contents
Please confirm your application details and select "Apply".
Reissue application completed
When the following completion screen is displayed, the procedure is complete. Please wait for contact regarding reissuance.
Switching Profiles
After applying for an eSIM reissue, you will receive an email with a URL. Click on the URL to access My Y!mobile and log in.
Check your profile
When the QR code is displayed, scan it with the new device you plan to use and follow the instructions on the device to download the profile.
Once the profile download is complete, the line will be switched automatically.
Switching complete
The eSIM switch is now complete. Restart your phone to check that the switch has been completed.
*If the line cannot be switched automatically, you will receive an email notifying you of the line switching procedure. Please tap the URL in the email to complete the procedure.